Frequently Asked Questions
Everything you need to know about our handcrafted Australian boots.
Are your boots made in Australia?
Yes, every pair of UGG Since 1974 boots is 100% handcrafted in our workshop on the Gold Coast, Australia, using premium Australian sheepskin.
How do I determine my correct size?
Our boots should fit snugly at first, as the wool will compress and the suede will stretch slightly over time. We recommend ordering your standard shoe size or consulting our size guide for measurements.
What is your shipping policy?
We offer worldwide shipping via premium couriers. Since our boots are often made to order, please allow 2-5 business days for production before your order is dispatched.
How do I clean and maintain my sheepskin boots?
We recommend using a specialized sheepskin water and stain protector before your first wear. For cleaning, use a damp cloth with sheepskin shampoo and avoid direct heat sources when drying.
What is your return and exchange policy?
We accept returns for exchange or store credit within 30 days of delivery, provided the boots are in original, unworn condition. Please note that custom-made orders are final sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay for eligible customers.